M.A.R. Kayaks, Lda. offers you a 2-year warranty on this boat, but it is conditioned by the following procedures:
This warranty covers any fabrication defects on the boat or parts, as well as changes in the materials characteristics.
When receiving the boat, carefully inspect the packaging and the boat for any damages that could have been caused by transport, before signing any release documents.
What should I do if I encounter any damages?
Present your claim to the transporters and to the insurance agent on your insurance document before you sign the release documents. Also inform us of the damage, by sending all possible details and pictures.
What do I need to submit a warranty claim?
Send us pictures of the damages, a description, as well as the boat serial number. We also recommend that you always register your boat so we can better track the boat’s history
What’s the time frame for claims?
Our boats are covered by a 2 year warranty.
Please note the warranty is offered by Nelo Kayaks, not Nelo Canada.